Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

If you request a return due to not liking the item, or not being able to fit properly then unfortunately it won’t be accepted. 

Everything is made for everyone, they are all handmade and fit a variety of sizes. 

for example the headbands one fits all, I cannot change the structure of the headband. 

To start a return, you can contact us at ruffleandrose22@outlook.com. Please note that returns will need to be sent to the following address: 46 Edward German Drive SY13 1TL 

If your return is accepted, we’ll send you money to cover for return.

You can always contact us for any return question at ruffleandrose22@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalised items, due to the personalisation we won’t be able to resell that item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ruffleandrose22@outlook.com.